Air Peace has offered passengers affected by a delayed Lagos-Enugu flight a 25 per cent discount on future bookings as compensation for the disruption.
The airline announced the gesture following the delay of one of its Lagos-Enugu flights, which left passengers at the Murtala Muhammed International Airport, Lagos, waiting for several hours.
Air Peace said it recognised the inconvenience caused to the affected passengers and apologised for the disruption to their travel plans.
The airline explained that the delay was linked to operational circumstances and assured passengers that measures were being taken to minimise similar incidents in the future.
As part of its response, Air Peace offered the affected passengers a 25 per cent discount on their next flight booking with the airline, subject to the applicable terms and conditions.
The gesture is intended to compensate the passengers for the inconvenience they experienced while waiting for the delayed flight.
Air Peace reiterated its commitment to providing safe and reliable air transportation to passengers across its domestic and international routes.
The airline also encouraged affected passengers to contact its customer service channels for clarification on how to access the discount and other assistance relating to their travel.
The development comes amid growing attention to flight delays and cancellations in Nigeria’s aviation sector, with passengers regularly calling on airlines to improve communication and provide adequate assistance whenever disruptions occur.
Air Peace said it values the confidence of its passengers and remains committed to improving its operations and overall customer experience.