The National Identity Management Commission (NIMC) has launched two new digital support channels to enhance accessibility, responsiveness, and service delivery for Nigerians and legal residents seeking assistance with National Identification Number [NIN] enquiries.
As part of its ongoing reforms and digital transformation drive under the leadership of Director-General and CEO Abisoye Coker-Odusote, the Commission has introduced a Live Chat feature on its official website and an official WhatsApp support platform. Both channels are designed to give users faster, more convenient, and real-time access to support services.
In a statement signed by Dr. Kayode Adegoke, Head of Corporate Communications at NIMC, the Commission said the initiative reflects its commitment to service innovation, citizen-centered engagement, and efficient identity management in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda. The agenda prioritizes public sector efficiency and improved access to government services through technology-driven solutions.
“The new platforms are designed to provide prompt responses to enquiries, real-time guidance, and improved customer interaction from anywhere, at any time,” Dr. Adegoke said. “This reduces the need for physical visits while enhancing user experience and operational efficiency.”